Customer Success Manager - Software

Dallas, Texas, United States

Description

TeamSupport is a leading provider of customer support (help desk) software. We started in 2008, and have made our mark in the SaaS world as a highly respected and sought after provider for B2B technology companies. We're growing rapidly, and are looking for an experienced Customer Success professional with a proven ability to nurture and grow existing customers.


What does Success look like at TeamSupport?


If you have worked in a customer success position before, you know it can look different depending on the company. Some CSMs handle the onboarding and support of each customer while others strictly get involved when there is a churn risk or when renewal comes around. At TeamSupport, our CSMs are constant companions and tour guides during the customer's journey. We have a dedicated team of onboarding and support specialists we work with but ultimately we own the ongoing customer relationship. We are the point of escalation if a customer has a serious issue and occasionally offer our therapy services at no additional charge. We are the post-sale contact and regularly engage in contract negotiations or renewal discussions. We get to have conversations with like-minded professionals who typically have the same experience and title that we do. That helps us have an instant connection since we are typically dealing with the same types of situations.

We are a growing company and a growing Success team. This means opportunities within the team and the company. We need people who are passionate about helping our customers and excited to help grow our business. Beyond the jobs you have had, we are interested in people with the following:

Requirements

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